Significant Job Cuts at Earthlink

EarthLink says it will cut some 1,300 jobs for the second time in almost a year as part of a cost-cutting plan to restructure its contact center operations.

Under the plan, EarthLink will close its contact center operations in Harrisburg, PA, and three sites in California: San Jose, Roseville and Pasadena, which was affected last year. The ISP also will reduce contact center operations in Atlanta, where it’s headquartered, by the end of the first quarter of 2004.

In January of 2003, EarthLink announced similar layoffs, also totaling 1,300, or 25 percent of its workforce at the time, that were estimated to save the company $20 million. Most jobs affected were at call and technical support centers in Dallas, Sacramento, Seattle, and Pasadena, all of which were shut down. A call center in Phoenix also had recently closed.

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