Economic Development Futures Journal

Tuesday, December 21, 2004

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Boise, Idaho Call Center Adds Jobs

While many call centers continue to shed jobs, one in Boise is adding them. The reason: the Federal Govt. is the customer served by the call center.

A Boise call center will hire up to 400 new help desk agents over the next year, injecting nearly $10 million a year in new wages into the Treasure Valley economy.

The EDS Corp. announced Monday that its Boise call center will expand to help support the United States Navy Marine Corps Intranet, a secured Web site designed to consolidate more than 1,000 independent Navy and Marine Corps computer networks at bases throughout the United States and some overseas locations under a single, overarching network for voice, video and data. The Boise center will provide technical support for Navy and Marine personnel using the site.

More here.

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