Philippine Call Centers

The call-center business in the Philippines will continue to grow robustly in the coming years, albeit at a slower pace than that of the past five years..

Bong Borja, president of PeopleSupport Inc. (PSPT) and a director of the Call Center Association of the Philippines, told a recent business forum that the industry is expected to grow seat capacity by 50% to 70% this year after ending 2004 with a total of 45,000 agent seats, equivalent to 72,000 jobs.

The local call-center business has grown exponentially since 2000, when this sector of the business process outsourcing industry had a capacity of 2,000 seats and employed 3,000 agents.

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