Changing the Organizational Culture

Thinking your ED operations needs to undergo a cultural shift to be successful? You may be right, but consider what is really involved. To make it successful, here are five pointers to remember:

1. Culture change comes last, not first.
2. Lasting change depends on results. You must show new approaches work and that it's worthwhile to change.
3. Requires a lot of communication and interaction.
4. May involve turnover of key people who block change.
5. Promotion practices need to be changed to be compatible with the new practices. New leaders should be compatible with the new culture and champions of it.